“As national carriers continue to implement surcharges and off-schedule rate increases, our transcontinental service gives retailers a proven alternative that can help them diversify their carrier mix, increase flexibility and capacity, and scale their businesses by reaching 74% of the U.S. Josh Dinneen, Chief Commercial Officer at LaserShip and OnTrac, told LM that this transcontinental service is a huge win for retailers, as it empowers them to reach consumers in the country’s most populated areas with faster, reliable, cost-effective home delivery. And they added, at the time, that in order to ensure continued exceptional service through the holiday season with expectations of heightened shipping volumes, LaserShip and OnTrac would not begin to link their networks until 2022 and would operate independently until then. When the merger was initially announced, LaserShip and OnTrac said they would form the only pure-play national e-commerce solution in last-mile parcel delivery and enhance customers’ ability to meet growing demand in the consumer delivery market. And they added that this service will connect the companies East and West Coast delivery footprints, moving packages both way in three days. That process, the companies said is the rollout of a new transcontinental delivery service, which they said is focused on helping retailers reach consumers in the nation’s most populated regions with faster and more reliable home delivery at a cheaper cost. A requirement that is strongly enforced by Amazon on a contractual basis.Following their late 2021 announcement, in which Vienna, Va.-based LaserShip, the largest regional e-commerce parcel carrier and last-mile delivery services provider, and Chandler, Ariz.-based regional shipping services provider OnTrac, announced they had entered into a definitive agreement to merge, with LaserShip acquiring OnTrac for $1.3 billion, the companies last week stated they are taking a major next step in the process.Īugust 2, 2022-Following their late 2021 announcement, in which Vienna, Va.-based LaserShip, the largest regional e-commerce parcel carrier and last-mile delivery services provider, and Chandler, Ariz.-based regional shipping services provider OnTrac, announced they had entered into a definitive agreement to merge, with LaserShip acquiring OnTrac for $1.3 billion, the companies last week stated they are taking a major next step in the process. Packages are delivered late, or maybe not delivered at all.Įxacerbating this issue is that LaserShip is responsible for Amazon same-day service deliveries. Social media platforms such as Twitter (now X), Reddit, and Facebook are full of complaints about LaserShip. Or not take care of it, as the case so often is. So instead of your order being completed with premium services offered through UPS or FedEx, a driver from LaserShip will be taking care of it. In an attempt to maximize profits, when Amazon cannot deliver an item using its own delivery network, it will resort to using cheaper carrier firms to fulfill those orders. Undoubtedly this is the way most customers have encountered this carrier service, and is the source of a huge amount of customer dissatisfaction. First up, let’s take a look at the business partnership LaserShip has with Amazon.
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